Communicating Effectively with Your Consumers

To learn more about Myers-Briggs Type Indicator®, visit http://www.myersbriggs.org. Nobles Research now offers the Myers-Briggs Type Indicator to enrich the personal and professional lives of our clients. Team-building workshops are available to enhance communications and problem-solving.
Communicating effectively with potential consumers is essential to creating awareness, desire and interest for your products and services. Doing this effectively requires an in-depth understanding of them. How do they prefer to receive information? How do they prefer to make decisions?

Dr. Carl Jung, a Swiss psychoanalyst, spent considerable time studying people worldwide in the early 1900's. Through his observations, he concluded that people have a preference for how they direct and gather energy (Extraversion vs. Introversion), a preference for how they collect information (Sensing vs. Intuition) and a preference for how they make decisions (Thinking vs. Feeling). His theories were made applicable to the masses through the Myers-Briggs Type Indicator®.

Collecting Information: Sensing Types and Intuitive Types

  Sensing Preference Intuitive Preference
Description
  • Prefer to collect information using the five senses
  • Focus on concrete, factual, practical data
  • Collect information to identify patterns, connections and possibilities
  • Want to see big picture
Approaches
  • Provide concrete, factual details
  • Show step-by-step how product works
  • Appeal to the five senses
  • Display practical applications
  • Sampling or free trials appeal to senses
  • Show possibilities, new uses
  • Symbols, visuals and metaphors are helpful
  • Communicate future or long-term benefits
  • Show how product fits into their lives
% of pop.
  • 72% of males, 75% of females
  • 28% of males, 25% of females

Making Decisions: Thinking Types and Feeling Types

  Thinking Preference Feeling Preference
Description
  • Use logic and reason to make decisions
  • Want to understand how product works
  • Use value system to make decisions
  • Goal is to achieve or maintain harmony
Approaches
  • Present information in logical, precise manner
  • Show cause and effect
  • Provide data where applicable
  • Demonstrate superiority, if possible
  • Show how the product / service builds harmony or positively impacts people
  • Use testimonials or share personal experience
  • Connect with and affirm the values of your target audience
% of pop.
  • 57% of males, 25% of females
  • 43% of males, 75% of females

Things to consider as you create marketing communications to reach your target audience:

  • Beware of your own biases in creating communications due to your personal preference. You most likely will create communications according to your preferences.
  • Communications relying heavily on symbols and metaphors may not connect with the majority of the population.
  • Communications for products / services directed towards women should seek to build a personal connection.

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